The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Bed!
“I found the bed in the standard superior room to be quite comfortable, perfect for a restful night's sleep even if the room was a bit dated.” view full review
Good Coffee Spot
“I loved the cozy atmosphere of the coffee shop. It’s a nice place to relax, though it could be improved with better ventilation for non-smokers.” view full review
Adequate Amenities
“The room had all the necessary amenities that worked properly, which contributed to my overall satisfaction for a short stay.” view full review
General
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Dining
Breakfast
Restaurant
Bar/ Lounge area
Spa & Leisure
Swimming pool
Room features
Air conditioning
In-room safe
Mini-bar
Sitting area
Tea and coffee facilities
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Jalan Sisingamangaraja No 18,
Medan,
Indonesia,
North Sumatra
Map view
Jalan Sisingamangaraja No 18,
Medan,
Indonesia,
North Sumatra
City landmarks
Jalan Sultan Ma'moen Al Rasyid No.66
Istana Maimun
1.3
km
Mosque
Mesjid Raya
880 m
Jl. Jenderal Ahmad Yani No.105
Tjong A Fie Mansion
1.7
km
Jalan Stasiun Kereta Api
Pajak Ikan Lama Medan
1.9
km
Hutan Kota Taman Beringin
2.4
km
Jl Masjid Raya
Medan Grand Mosque
830 m
Jl. Imam Bonjol J A T I
Taman Ahmad Yani
2.0
km
Museum
Rahmat International Wildlife Museum & Gallery
2.0
km
Shopping Area
Medan Mall
1.4
km
Jl. Katamso
Maimun Palace
2.1
km
Jl. Padang Golf CBD Polonia
Wonders Water World
1.6
km
Jalan Raya Merek
Sipiso Piso Waterfall
1.0
km
Jln. H M. Yoni no. 51
Museum Gedung Arca
1.3
km
Jln. Perniagaan
Pajak Ikan
1.8
km
Jl. Pemuda No.13
Sumatran Numismatic Museum
760 m
Museum
State Museum of North Sumatra
2.0
km
Jl. Sisingamangaraja
Sri Deli Park
990 m
Museum
Museum Perjuangan TNI
2.4
km
Jl. Brigjen Katamso No.118
Meriam Puntung
730 m
Pasar Hongkong
630 m
Temple
710 m
Mall
Thamrin Plaza
1.1
km
Mall
Sun Plaza
2.2
km
Mosque
Masjid Nurul Muslimin
760 m
Medan Great Mosque
860 m
Jl. Teuku Umar no. 18
Shri Mariamman Temple
2.2
km
btwn Jl Jawa & Jl Timor
Medan Centre Point
2.1
km
Nearby
Wahrzeichen von Medan
460 m
Pasar Sambas
560 m
Market
Pajak Hongkong
590 m
Restaurants
Rm Pondok Gurih
1.4
km
Jl Katamso No 33a
Rumah Makan Famili
1.1
km
Jl SM Raja 31 Mesjid Raya Area
Amaliun Food Court
680 m
Jln. Amaliun 3 Medan Kota
Mie Tiong Sim Selat Panjang
1.1
km
Jl. Selat Panjang no. 7
Sate simpang waspada
1.3
km
Letjend Suprapto
Nasi Hainam Asli Selat Panjang
1.1
km
Jln. Selat Panjang 10
Nasi Ayam SP3
1.1
km
Jln. Selat Panjang No. 3
Kede Bubur Medan
1.3
km
Jl. Mangkubumi 16A
Lekker Urban Food House
1.9
km
Jl. Haji Misbah Komplek Multatuli Indah blok BB no. 10-11
Mi Ayam Kumango
1.4
km
Jln. Mangkubumi No 16
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Friendly staff
Spacious rooms
Cigarette smoke issue
Service inconsistency
6.6/10
Nice
Rooms
6.1
Location
8.6
Service
6.0
Dining
5.6
Guest reviews
6.6/10
based on 15 reviews
7.3
7.3/10 based on 64 reviews
Arthur
United Kingdom,
December
2024
8.2/10
I had a mixed experience at this hotel. The location is really convenient, right in the city center and close to popular attractions. The staff was friendly and accommodating, but there were cleanliness issues in my room. The dining options were quite limited and could use some improvement. Overall, it's decent, but not without some drawbacks.
Rooms
7.0
The rooms are spacious and comfortable, but I found them to be a bit noisy during the night, which was a downside.
Service
7.0
The staff were generally friendly and accommodating, especially when I arrived early at 10 AM, but there were some cleanliness oversights, like dust in the corners.
Location
9.0
The hotel is located in Downtown Medan, right in front of the restaurant and close to the business district, making it really convenient for getting around.
Dining
5.0
Dining options were pretty basic. While the food was filling, the quality was quite poor overall, and there weren't many choices.
Facilities
6.0
The gym was a nice surprise, but overall facilities felt a bit dated and could be updated.
Sophia
United Kingdom,
December
2024
7.6/10
The hotel boasts a great location with historic sites and shopping malls just a stone's throw away. While the rooms are nicely arranged and clean, the air conditioning could use some improvement, making it a bit uncomfortable at times. The service is kind and helpful, although the dining experience left something to be desired with its limited options, yet reasonable pricing makes it a decent value for money overall.
Rooms
7.0
The rooms were quite small but nicely arranged and clean, although the air conditioning was noisy and not very effective, making it sometimes hard to breathe and necessitating an open window which let in noise.
Service
8.0
The staff was very kind and helpful, offering assistance with breakfast and being accommodating during my stay.
Location
9.0
The hotel is in a superb location, very close to Bolu Meranti and right in front of the hotel, with easy access to historic places and public transportation.
Dining
6.0
The dining experience was okay, featuring mainly local cuisine, though it was nothing to write home about with a buffet that had limited variety.
Facilities
7.0
Overall, the facilities were decent but not outstanding, contributing to a comfortable stay.
Jordan
United Kingdom,
December
2024
6.6/10
The hotel is situated in a decent location, close to the city center and famous local treats. While the rooms are clean, they can be quite uncomfortable due to smoke and noise. The service was friendly, but there were moments of confusion. Overall, it's not a bad value for money, but there is room for improvement in several areas.
Rooms
5.0
The rooms were clean but filled with cigarette smoke, making it hard to breathe. The air conditioning was a bit loud and not very effective.
Service
6.0
The service staff were friendly, but there were some confusing moments with my requests, and there was a dirty mattress issue that took a while to resolve.
Location
9.0
The location is great, near the city center and directly across from Bolu Meranti shop, making it very convenient for enjoying local delicacies.
Dining
7.0
The dining options were buffet style with plenty of food choices, though some dishes were not appetising compared to other places I've stayed.
Facilities
5.0
The facilities were basic; nothing stood out significantly which would elevate the overall experience.
Jacob
United Kingdom,
November
2024
6.2/10
The hotel is situated in a prime location, just a short distance from the city center and conveniently close to popular attractions like Al Mashun Mosque and Maimun Palace. The rooms are quite spacious, though they could use a bit of modern updates and better cleanliness. While the service had its shortcomings, I appreciated the amenities available. The dining options left something to be desired, as they were fairly limited in quality and variety.
Rooms
6.0
The rooms were spacious but felt a bit outdated and not as clean as I would have liked.
Service
5.0
The service really needs improvement as the staff seemed untrained in customer service, and some areas were overlooked during cleaning.
Location
9.0
The location is great, especially being close to the city center and famous attractions like the Bolu Meranti shop.
Dining
5.0
The dining experience was not too memorable, with limited and not very appetizing options available.
Facilities
7.0
There were some nice amenities, including a gym, but overall the facilities could use more attention.
Sebastian
United Kingdom,
November
2024
7.4/10
The hotel is well-located, close to historic sights and shopping, making it a convenient choice. The rooms were clean and looked newly renovated, though the air conditioner could use some updating. The staff was friendly but showed some room for improvement in their service approach. Overall, it offers great value for money, especially with decent dining options.
Rooms
8.0
The rooms were clean and comfortable, though the air conditioning controller needs a little attention.
Service
7.0
The staff was friendly, but they could benefit from some customer service training.
Location
9.0
The hotel is ideally located near various historic sites and shopping malls, just a short distance from the city center.
Dining
6.0
The dining options were average with mainly local dishes; certainly nothing exceptional.
Facilities
7.0
While the facilities were decent for a 4-star hotel, there wasn't anything really special.
Rowan
United Kingdom,
October
2024
8.0/10
I had a mixed experience at this hotel. The rooms were spacious, but mine was filled with cigarette smoke, making it uncomfortable to breathe. The staff was friendly, but the service could definitely use some improvements. The hotel is conveniently located near the city center and across from a famous cake shop. The dining was decent, though not particularly remarkable. Overall, it offered decent value for money, but there are some things that need attention.
Rooms
6.0
While the rooms were spacious enough and the beds were comfortable, I had a unpleasant experience with smoke filling my room, making it hard to breathe.
Service
7.0
The staff was nice and attentive, but there were some lapses in customer service that need to be addressed.
Location
8.0
The hotel is not far from the city center and is right across from a popular cake shop, which is very convenient.
Dining
6.0
The dining options were okay, nothing special but it was filling and presented nicely.
Facilities
7.0
I was pleasantly surprised to discover a gym, but overall the facilities could use some enhancements.
Friendly staff
Cigarette smoke issue
Jayden
United Kingdom,
September
2024
7.8/10
My stay at the hotel was quite pleasant overall. The location was fantastic, being close to the city center and popular attractions. The rooms were nice and spacious, although they could use a little more thorough cleaning. The service was friendly, but I did notice some dust in the corners of my room. Dining was okay but not particularly impressive. Overall, it's a good value for money, but there are a few areas for improvement.
Rooms
8.0
The rooms were nice and spacious enough, and the beds were comfortable.
Service
7.0
The staff was very friendly and accommodating, although the cleaning could have been better.
Location
9.0
The hotel is in a great location, not far from the city center and close to attractions like Maimun Palace.
Dining
6.0
The dining options were okay; nothing outstanding but certainly filling.
Facilities
7.0
The facilities were okay, but I didn't see anything particularly special.
Georgia
United Kingdom,
September
2024
6.8/10
The hotel is located in a convenient area not far from the airport and a well-known cake shop. The rooms are generally clean but can feel a bit cramped for the price. The service was quite friendly, and I appreciated the accommodating nature of the staff. However, I found the dining options to be just okay, lacking variety and excitement.
Rooms
6.0
The rooms were quite clean, but some felt too small given the price charged.
Service
8.0
The staff was very kind and helpful, really accommodating my early arrival.
Location
8.0
The hotel is conveniently located close to the airport and right across from the famous Bolu Meranti shop, which was a nice touch.
Dining
6.0
The dining was okay with mainly local cuisine, but nothing too remarkable or exciting.
Facilities
6.0
The facilities were basic and did the job, but there wasn't much to rave about.
Victor
United Kingdom,
September
2024
5.0/10
I had a mixed experience at this hotel. On one hand, the location is quite odd, with diners at the coffee shop right outside, but it’s conveniently close to the city center and the famous Bolu Meranti shop. The rooms were spacious enough for my needs, but the service left a lot to be desired due to a language barrier and lack of initiative. While dining was decent, it wasn’t particularly special. All in all, it has a few good points but also some areas needing improvement.
Rooms
7.0
The rooms were spacious, and I appreciated having a comfortable stay, though I expected three beds as requested. I ended up with a room at the front of the hotel.
Service
5.0
The service was disappointing. The staff spoke very little English and seemed to lack customer service skills, which made interactions frustrating.
Location
6.0
The location is peculiar, with diners at the coffee shop surrounding the hotel, but it is not far from the city center and is right across from the Bolu Meranti shop.
Dining
5.0
Dining was okay – nothing spectacular but filled me up. They had a decent selection of local food, but compared to other hotels in Sumatera, it fell short.
Facilities
5.0
Facilities weren't particularly impressive, lacking anything that stood out, which contributed to the overall feeling of being just satisfactory.
Penelope
United Kingdom,
September
2024
7.2/10
The hotel is in a good location, quite close to the city center and right across from the famous Bolu Meranti shop, which is a great spot to grab some local treats. The rooms are generally clean, but they can be quite noisy from both traffic and nearby mosques, and the air conditioning wasn't very effective. While the service was friendly and helpful, the mattress situation left much to be desired. Overall, it's decent value for money, but a few improvements would make a big difference.
Rooms
5.0
The rooms were quite clean, but I noticed a strong smell of cigarettes, and they were definitely noisy due to the traffic and nearby mosque. The air conditioning unit was noisy and not very efficient.
Service
7.0
While we initially had a rough start with the mattress situation, the staff later proved to be very friendly and helpful. They did come to set up the bed and assist us.
Location
9.0
The hotel is in a great location, very close to the city center, which made it convenient to visit places like Masjid Raya and Istana Maimun. Plus, it's directly across from Bolu Meranti, a must-visit in Medan.
Dining
6.0
The breakfast was average, with a mix of toast, fruits, and some Indonesian dishes, but nothing too exciting.
Facilities
6.0
The facilities were basic but adequate; there wasn't a standout amenity that caught my attention.
Jennifer
United Kingdom,
September
2024
6.4/10
The hotel is situated in a convenient location, close to Istana Maimon and the famous Bolu Meranti shop, which was a highlight for me. While the rooms were comfortable, there was a noticeable smell of smoke that lingered. The staff was friendly but needs some improvement in service training. Overall, the hotel offers good value for money, though there are a few areas that need attention.
Rooms
6.0
The rooms were comfortable but had a persistent haze of stale smoke, which made it a bit unpleasant.
Service
5.0
The staff was friendly but could really use some training in customer service and initiative; sometimes, it felt like they weren't fully engaged.
Location
9.0
The hotel is in a good location, not far from the city center and right across from the famous Bolu Meranti shop, which is a great spot for local cake.
Dining
5.0
The breakfast was quite basic, mostly typical Indonesian fare, which was nothing to write home about.
Facilities
7.0
Facilities were decent, but nothing stood out significantly.
Ernest
United Kingdom,
September
2024
5.6/10
I found the hotel to be in a convenient location just a short drive from the city center and near several historic sites and restaurants. However, the rooms had a lingering smell of smoke which was quite uncomfortable, and the service left something to be desired. Overall, it’s decent for the price, but the conditions in the old wing might not be ideal for everyone.
Rooms
5.0
The rooms unfortunately had a strong smell of smoke that seemed to cling to everything, even the bathroom. They felt smaller than I anticipated compared to what I was charged.
Service
5.0
The staff was friendly enough, but I had a frustrating experience with the room service as they brought out a dirty mattress and just tossed it on the ground.
Location
8.0
The hotel is conveniently located not too far from the city center, across the street from the famous Bolu Meranti shop, making it easier to explore historic places and enjoy local cuisine.
Dining
6.0
Dining options were decent with a selection of local food and some western dishes, though nothing particularly stood out.
Facilities
5.0
Facilities were basic, but I found them to be adequate considering the price range. However, there wasn’t anything particularly luxurious about them.
Aaron
United Kingdom,
August
2024
6.0/10
I recently stayed at this hotel and found the location to be one of its best features, being close to several attractions and eateries. Unfortunately, the room had a strong cigarette smell that was very uncomfortable, and although the staff were friendly, there were some cleanliness issues in the room. Dining options were quite limited, and the breakfast quality left a lot to be desired. Overall, while the price was reasonable, the overall experience could definitely be improved.
Rooms
5.0
The room was filled with a strong cigarette smell, which made it hard to breathe at times. It was clean, but the smokiness impacted my overall comfort.
Service
6.0
The staff were friendly and cordial, which was nice, but they need to improve on cleanliness and be more initiative-driven.
Location
9.0
The hotel is in a great location, close to Istana Maimon, Masjid Raya, and right across the famous Bolu Meranti shop.
Dining
5.0
The dining options were not very appetizing, with limited choices and low-quality food overall.
Facilities
6.0
The hotel had decent facilities, but I didn't get to utilize many due to my comfort issues.
Jade
United Kingdom,
July
2024
5.8/10
I had a mixed experience at the hotel. The location is excellent, being right across from the famous Bolu Meranti shop and close to local attractions. The rooms, while clean, had some issues with odors and space. The service could definitely use some improvement, as I felt like it wasn't very attentive. Dining was just okay, but it was filling enough. Overall, while the hotel offers great value for its location, some aspects need serious work.
Rooms
6.0
The rooms were quite small but nicely arranged and clean. However, I did experience a strong smell of cigarettes that made it uncomfortable to breathe, necessitating some adjustments with the window.
Service
5.0
Service was lacking; the staff seemed to struggle with initiative and customer service, which was disappointing. I appreciated that they were accommodating when I arrived early, but the handling of my room condition left much to be desired.
Location
9.0
The hotel's location is superb, it's right in front of the Bolu Meranti shop and not far from Maimun Palace, making it incredibly convenient for sightseeing and local shopping.
Dining
5.0
The dining was decent but nothing special—just your standard breakfast options that were adequate to fill me up.
Facilities
5.0
I didn't notice many standout facilities during my stay, so nothing much was memorable on that front.
Thomas
United Kingdom,
July
2024
7.0/10
I had a decent stay at the hotel, which had a comfortably basic atmosphere. The location is superb, right at the heart of the city center, making it easy to explore. However, the service could use some improvement as staff seemed to lack some training. The breakfast buffet was filling but not particularly exciting, which I hoped would be better.
Rooms
7.0
The rooms were basic but comfortable and clean for Medan's standards, with an extra bed available.
Service
5.0
The staff were accommodating when I arrived early and let me grab something from the breakfast buffet, but they really need to work on their customer service and initiative.
Location
9.0
The hotel's location is great, right in front of a popular restaurant and close to many attractions in the city center.
Dining
6.0
The breakfast was okay, nothing too exciting, but it was filling and served buffet style with decent choices.
Facilities
7.0
Surprisingly, the hotel has a gym, which was a nice find.
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